Shipping Policy

Thank you for shopping with PURE. We are committed to providing a smooth and reliable delivery experience for all of our customers.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Estimated delivery times may vary depending on your location:

• United States: 5–12 business days
• International Orders: 7–20 business days

Please note that these are estimated delivery times and may be affected by carrier delays, holidays, weather conditions, customs processing, or other circumstances outside of our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

From time to time, PURE may offer free shipping promotions. Any applicable promotion will be clearly displayed on our website.

Order Tracking

When tracking information is available, you will receive a tracking number by email after your order has been shipped.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered the fulfillment process.

PURE is not responsible for orders delivered to an incorrect address provided by the customer.

Delayed Orders

Occasionally, shipping carriers may experience unexpected delays.

If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.

If there has been no tracking update for an extended period, please contact our customer support team so we can assist you.

Lost or Missing Packages

If tracking information shows that your package has been delivered but you cannot locate it, please:

1. Check around your property and delivery location.
2. Ask household members or neighbors if they received the package.
3. Contact the shipping carrier for additional delivery information.

If you still cannot locate your package, please contact us and we will review the situation with you.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide photos of the package and affected products.

We will review your request and provide an appropriate solution in accordance with our Refund and Return Policy.

Customs, Duties, and Taxes

For international orders, customers may be responsible for customs duties, import taxes, or other fees imposed by their local authorities.

These charges are not controlled by PURE and are the responsibility of the customer unless otherwise stated at checkout.

Multiple Shipments

In some cases, products from the same order may be shipped separately due to inventory availability or fulfillment locations.

If this happens, you may receive multiple packages and tracking numbers. You will not be charged additional shipping fees unless clearly stated during checkout.

Contact Us

If you have any questions regarding your shipment or order status, please contact our customer support team through the contact information available on our website.

We are happy to assist you with any shipping-related questions.